Lorain, Ohio, Lorain Palace Theater, 44052 FAQ

FAQ

Address

The Lorain Palace Theatre and Box Office is located at:
617 Broadway
Lorain Ohio 44052

440 245 2323

Airports

The Cleveland area is serviced by Cleveland Hopkins International Airport.

Aisles

For safety and as a courtesy to other ticketholders, please do not sit or stand in the aisles. Aisles should be kept clear at all times. We ask that you comply with these policies. Any patron not in compliance is subject to ejection.

Alcohol Management

For most events at The Lorain Palace Theatre, alcoholic beverages are available for purchase.. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside The Palace Theatre. Management reserves the right to refuse the sale of alcohol to any guest.

Pursuant to applicable State law , we accept only the following forms of identification:

– A valid driver’s

– A valid passport

– A valid U.S. military ID

Assistive Listening Devices

Assistive listening devices are available at Box Office during events at The Lorain Palace Theater. You will be required to leave valid identification such as a driver’s license as collateral, and upon return of the device in the same condition, your collateral will be returned. There is no charge for this service.

Bag Searches

The Lorain Palace Theater asks all guests to arrive early and travel light. All persons and bags are subject to search.

Bottles and Containers

Outside food and beverages are not permitted in the theater. Our concession stands offer a wide variety of beverage and snack options, including light pre-theater fare. Can I take concessions into the auditorium? This varies from show to show. Please ask your bartender or an usher about the event’s policy. Bottled water is always permitted in the auditorium.

Box Office

The Lorain Palace Theater Box Office is located at 617 Broadway, Lorain Ohio.

Broken Seats

If your seat is broken, please contact the nearest Usher, or Guest Relations Representative for further assistance.

Cameras

Video cameras, monopods, tripods, audio recording devices and cameras with telephoto or zoom lenses, including SLR’s, are not permitted inside The Lorain Palace Theater at any time.  This policy will be strictly enforced.  You may bring in a disposable or 35mm camera (with no zoom or telephoto lens), however, for some events, cameras of any type and/or flash photography may be prohibited.

Cancelled/Postponed Events

In the rare event that a Lorain Palace Theater event is postponed or cancelled, please visit The Lorain Palace Theater website for the most up-to-date information.

 Children

Please check the event profile for your specific event for the minimum age requirement prior to your purchase of tickets. For most events, all children who have reached their second birthday require a ticket to gain admittance to The Palace Theater. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own seat and must sit on a parent or guardian’s lap. Please note, that for certain children’s events, all children who have reached their first birthday require a ticket.

Code of Conduct

We ask all guests to be respectful of others around them. Any guest who interferes with the enjoyment of another individual during an event is subject to ejection from the building. During performances, we ask all guests to remain seated for the duration of the performance. Depending on the demographics of certain events (such as concerts), standing may be accepted as normal protocol. Guests are permitted to stand if the majority of the audience is doing the same. Some entertainers will instruct The Palace Theater staff not to ask anyone to sit down during their performance. Standing on seats or any other building structure is not permitted and may result in ejection from the event.

Concessions

If you are looking for a snack or a drink at an event, please stop by our concessions to purchase candy, soda, coffee and bottled water. At some events, popcorn and pretzels may also be available for purchase as well as beer, wine and spirits. You may use your American Express, Visa, MasterCard, Diner’s Club and Discover Card at these stands. Currently, The Palace Theater does not sell cooked food. Outside food and beverage, including water, are prohibited. Food and drink are allowed in the seating area, however, we ask that you be respectful of The Palace Theater and others sitting around you.

Directions

Please click here for directions to The Palace Theater.

Door Opening Times

Doors for events at The Palace Theater open one hour prior to event start time.

Dress Code

Unless otherwise noted, The Palace Theater does not have a formal dress code. We do ask, however, that you use your best personal judgement when dressing for an event.

Flash Photography

Flash Photography inside the The Palace Theater is prohibited at all times. Flash photography is not only distracting to the performers, but to your fellow patrons as well.

Food and Beverage

Outside food and beverages are not permitted in the theater. Our concession stands offer a wide variety of beverage and snack options, including light pre-theater fare. Can I take concessions into the auditorium? This varies from show to show. Please ask your bartender or an usher about the event’s policy. Bottled water is always permitted in the auditorium.

Guest Services

The Palace Theater is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek an usher or Palace Theater manager or employee.

Guest Relations: 440-245-2323

Handouts/Leaflets/Vending

The distribution of promotional items, flyers, handbills or printed materials is not permitted without written permission of The Palace Theater. In addition, vending, peddling or product sampling is not allowed.

Hotels

information on hotels in the vicinity of The Palace Theater.

Inclement Weather

The Palace Theater rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. Should a decision be made to cancel or postpone an event, this information will be posted, as soon as we receive it, on our website as well as on our main information telephone line at 440.245.2323. Please continue to check our website and call our main information telephone line for the latest, up-to-the-minute information.

Lost and Found

If you’ve misplaced an item while you’re still at the theater, please visit our Box Office in the Lobby. Any items found by ushers or other patrons will be taken to Box Office. If you have already left the theater, please call The Palace Theater Customer Service number at 440.245.2323 for items lost in The Palace Theater and we’ll be happy to check our Lost and Found for you.

Lost Children

If you become separated from your child during an event, please seek the nearest usher, Palace Theater manager or employee for assistance. It always helps if your child has his or her seat location information with them.

Lost Tickets

If you have lost your tickets or they have been stolen before your event takes place, please return to your point of purchase for further assistance.

Merchandise

The Palace Theater has many points of sale from which you may purchase merchandise at an event. Merchandise can be purchased with cash or credit card.

Minimum Age Policy

Please check the event profile for your specific event for the minimum age requirement prior to your purchase of tickets. For most events, all children who have reached their second birthday require a ticket to gain admittance to The Palace Theater. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own seat and must sit on a parent or guardian’s lap. Please note, that for certain children’s events all children who have reached their first birthday require a ticket.

Parking

There are a number of parking lots surrounding the theater

Prohibited Items

We ask all guests to arrive early and travel light as you may be subject to search. We ask that our guests avoid bringing unnecessary items. The Palace Theater may utilize metal detecting hand wands, walk-through metal detectors or other devices. Bags that have passed inspection must fit comfortably under your seat. Amongst items that are prohibited from The Palace Theater are: weapons, laser pens, signs, banners, oversized bags, outside food and beverage, including water, cans, bottles, alcohol, drugs, video cameras, monopods, tripods, audio recording devices and SLR cameras with telephoto or zoom lenses. You may bring in a disposable, 35mm or digital point and shoot camera (with no zoom or telephoto lens), however, for some events, cameras of any type and/or flash photography may be prohibited.

Recording Devices

Video cameras, monopods, tripods, audio recording devices and cameras with telephoto or zoom lenses are not permitted inside The Palace Theater at any time. This policy will be strictly enforced.

Refunds & Exchanges

The Palace Theater has a no refund, no exchange policy on tickets for all events.

Renting The Palace Theater

For information on hosting an event at The Palace Theater please click here.

Restaurants

Please clickherefor information on Restaurants in the vicinity of The Palace Theater.

Seating Capacity

For most events, the seating capacity is approximately 1,477, however, this capacity does change depending on the scaling of the event.

Seating Chart

Please click here for a seating chart of The Palace Theater.

Seat Locations

With the exception of the pit section, theater seating is numbered with odd numbers on the right side of the auditorium and even numbers on the left. For example, seats 301 and 303 are side by side.

Smoking

By law, smoking in all areas of The Palace Theater is prohibited. You may smoke outside the theater building; however, you must retain your ticket for admittance back into the building.

Standing

During some concerts, the artists may encourage guests to stand immediately in front of their seats during the entirety of the performance. On those occasions, standing guests shall continue to be respectful of others around them and avoid blocking the view of other guests. Standing on seats or any other building structure is not permitted and may result in ejection from the event.

Tickets

You can purchase tickets in person at The Palace Theater Box Office (open Tuesday-Thursday 10 to 3 pm and one hour prior to performances), on the phone via Box Office at 440.245.2323 and online at www.lorainpalace.com.

Ticket Stubs

Please hold on to your ticket. Your ticket is proof that you are in possession of a valid ticket for the event that you are attending and also designates your correct seat location. This information will also help our staff locate your party in the event that you become separated. The Palace Theater staff may ask to see your ticket at any time during the event. You will also need to keep your ticket in the rare occurrence an event is cut short for any reason.

Vendini Charges

Please understand that a facility surcharge is included in the ticket price, if the original face value (prior to any discounts) is more than $15.00. Please be aware that the surcharges cover the costs of performing the administrative functions necessary to process ticket orders, as well as for shipping.

Tours

Click here for information on Tours of The Palace Theater.